Refund & Returns

Last Updated: August 2026

At SacredEarth, we take great care to ensure every order is packed and dispatched with the highest standards. If something isn't quite right, we're here to help.

Returns

Due to the nature of our products, we do not accept returns simply because you have changed your mind or no longer require the item.

However, if you receive a product that is:

  • Damaged during transit
  • Faulty or defective
  • Incorrectly supplied

please contact us within 48 hours of delivery so we can resolve the issue promptly.

How to Report an Issue

Please email us at vasudha@enventdigitaltechnologies.com with:

  • Your order number
  • A description of the issue
  • Clear photographs of the damaged, faulty or incorrect product and its packaging

Our customer support team will review your request and respond within 2 business days.

Refunds

If your claim is approved, we will offer one of the following:

  • A replacement product
  • A full refund to your original payment method
  • A partial refund where appropriate

Approved refunds are normally processed within 5–10 business days, although the time taken for the funds to appear in your account may vary depending on your payment provider.

Exchanges

We will gladly replace any item that arrives damaged, defective or incorrect, subject to stock availability.

If a customer is not satisfied with a product, they were encouraged to contact the SacredEarth support team by email and we will do everything to resolve the concern at earliest.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or provide refunds for:

  • Opened or used products
  • Products damaged through misuse or improper storage
  • Items returned without prior authorisation
  • Clearance or sale items (unless faulty)
  • Gift cards

Order Cancellations

Orders may be cancelled before they have been dispatched.

If your order has already been shipped, it cannot be cancelled. If eligible, you may request a return in accordance with this policy.

Delivery Issues

If your parcel is delayed due to circumstances outside our control (such as courier delays, severe weather or customs), we will work with the courier to resolve the issue as quickly as possible.

If your parcel is confirmed as lost by the courier, we will arrange a replacement or issue a full refund.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection legislation. If goods are faulty, not as described, or unfit for purpose, you remain entitled to the remedies available under applicable law.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: help@enventdigitaltechnologies.com

We'll always do our best to resolve any issues quickly and fairly.